This data protection declaration describes what information we collect from our customers and visitors to our Internet pages. It also describes how and why we collect and use the information, as well as how we safeguard our customer’s rights and comply with the rules in the data protection regulation.
The collection, storage, alignment, disclosure and other processing of personal data is regulated by the Personal Data Act. Among other things, the Act stipulates stringent requirements regarding the confidentiality and security of how personal data is processed. The Norwegian Data Protection Authority supervises compliance with the Act. “Personal Data” means information and assessments which can be linked to a physical person, e.g. name, residential address and e-mail address.
Telenor Satellite AS is the controller responsible for the company’s processing of personal data. In legal terms, the “controller” is considered to be the person who determines the purpose of the personal data processing, and which means are to be used to process it. It is the controller, who is responsible for ensuring that personal data is processed in accordance with the Act. You can find contact information for Telenor Satellite AS at the bottom of this data protection declaration.
What types of personal data are processed?
When you are a customer of Telenor Satellite AS, we will store contact information such as your name, company address, telephone number and e-mail address.
We will also store e-mails and other written communication that we receive from you, including any feedback you give us regarding your customer relationship, the services we provide, our customer service etc.
If we receive any information from you after you have consented to participate in any of our surveys, user panels or competitions, or consented to receive newsletters and updates, or participate in similar activities, then we will store this information.
Leaving your email address with us is safe
If you choose to receive news from Telenor Satellite AS by email and register your details with us, this information is not used for any other purpose than that intended. You may end your subscription at any time and unsubscribe at www.telenorsat.com. We do not sell or send this personal information to third parties.
The purpose of the processing – what the information is used for
Contact information, information about your customer relationship and any other information we receive from you is stored primarily in order to enable us to manage your customer relationship. This includes processing your orders, sending you accurate invoices, handling payments and communication with you regarding your customer relationship, and providing you with any necessary help and useful information. The information also enables us to analyse, customize and improve the service we provide and how we communicate with you.
How long the information will be kept
We will keep the information only for as long as it is necessary with regard to the purposes described in the section above, or to meet specific legal requirements. This means that the storage period for different types of information may vary. The Bookkeeping Act specifies that billing information must be stored for at least five years. We need to keep contact information for as long as you have a customer relationship with us.
Who we share information with
Telenor Satellite AS has agreements with contractors who perform services such as fault repair and maintenance in connection with our business and the services we provide. Third parties such as these will be given access to any information required, for the same purposes as described above.
We sign written contracts with the third parties with whom we share information, and stipulate clear requirements regarding compliance with applicable data protection legislation, including the requirements regarding information security. When third parties such as these are located outside the EU/EEA area, we use the EU Commission’s standard contract when required, which safeguards the privacy of the individual and ensures a satisfactory level of protection. This standard can be found here:
Whenever it is required by law or legal ruling, or is necessary for the investigation of possible criminal acts against our business, the relevant information may be disclosed to the public authorities or any other parties with a legitimate right to this information.
How we protect your information
We work methodically and systematically to safeguard data security, and use both technical and organizational security measures to protect any stored personal data from unauthorised access and use.
Whenever we share personal data with third parties, we demand the same data security requirements of them.
Management of and changes to the stored information
It is important that the contact information we have registered about you is correct and up to date. You can contact us directly if you have any questions about the information we store about you, or would like to access this information. If you discover any errors or if any of the information has changed (e.g. there are changes to your address, telephone number or e-mail address), we should be grateful if you could contact us as soon as possible, so that the information can be updated.
We use technology commonly known as cookies which is a small text file that is placed on the hard disk by a web page server. Cookies collect information that can be used to measure the traffic on our site. In order to communicate with other computers on the Internet, all computers require an IP-address. This address is used to identify a computer when communicating with others on the Internet. The moment you connect to www.telenorsat.com, you leave an IP-address. The IP-address is used to transmit the requested content to the correct receiver. Telenor Satellite AS does not connect the electronic traces you leave behind directly to you as a user. Telenor Satellite AS logs the amount of time you spend visiting our website, but you remain anonymous. This information is used to administer and upgrade the web site with the intention of providing an even more user-friendly website.
Links to other web sites and services
Our website may contain links to other websites and Telenor Satellite AS is not responsible for such other external websites.
If you have any question or you would like to contact us in relation to this data protection declaration for any other reason, you can use the following contact information:
Telenor Satellite AS
As a wholly owned subsidiary of Telenor, Telenor’s global data protection guidelines also apply to Telenor Satellite AS. You can find more information about Telenor’s global privacy and data protection guidelines at:
This data protection declaration was last updated on March 30, 2018.